Аутсорсеров: примеры аутсорса персонала, виды, кто такой аутсорсер, что означает понятие outsourcing, определение и функции аутсорсинговых услуг

«Аутсорсер» морфологический разбор слова — ассоциации, падежи и склонение слов

Прилагательные к слову аутсорсер

Каким бывает аутсорсер? Предлагаем подбор прилагательных на основе литературных произведений и статей.

Данные, связанные с этим словом пока не обнаружены.

Глаголы к слову аутсорсер

Что может аутсорсер? Что можно сделать с аутсорсером? Подбор подходящих глаголов на основе русского языка.

Данные, связанные с этим словом пока не обнаружены.

Ассоциации к слову аутсорсер

Подбор ассоциативного ряда. Слова, которые в той или иной степени ассоциируются с искомым.

Данные, связанные с этим словом пока не обнаружены.

Какого рода аутсорсер (морфологический разбор)

Разбор слова по части речи, роду, числу, одушевленности и падежу.

Часть речи:

существительное

Число:

единственное

Одушевленность:

одушевленное

Падеж:

именительный

Склонение существительного аутсорсер (какой падеж)

Склонение слова по падежу в единственном и множественном числах.

Падеж	Вопрос	Ед.число	Мн. число
Именительный	(кто, что?)	аутсорсер	аутсорсеры
Родительный	(кого, чего?)	аутсорсера	аутсорсеров
Дательный	(кому, чему?)	аутсорсеру	аутсорсерам
Винительный	(кого, что?)	аутсорсер	аутсорсеры
Творительный	(кем, чем?)	аутсорсером	аутсорсерами
Предложный	(о ком, о чём?)	аутсорсере	аутсорсерах

Сфера употребления

Общая лексика

Напишите свои варианты ассоциаций

90000 The 6 Best Online Outsourcing Websites of 2020 (and How to Use Them) 90001 90002 Freelancer and Upwork are freelancing sites that facilitate and streamline the process of hiring virtual or remote workers. 90003 90002 Each of these sites have their own approach, but in essence, all of these companies allow you to do more or less the same thing. 90003 90002 You can post a job description, have people bid on the work, negotiate on price, and look at previous ratings and work history before settling on either a contract rate, or a pay-per hour agreement.90003 90002 Generally, money is held by each of the websites in an escrow account, and they release the payment to the worker when the work is complete (skimming a neat profit at the same time — typically 10-15% of the money that changes hands). 90003 90002 90003 90012 The Best Outsourcing Websites of 2020 90013 90014 90015 Upwork 90016 90015 Freelancer.com 90016 90015 Guru 90016 90015 Amazon’s Mechanical Turk 90016 90015 DesignHill 90016 90015 Fiverr 90016 90027 90002 Read on as we will review each of them later.90029 90003 90031 See how Time Doctor’s easy-to-use time tracking software can help your team be more productive. 90032 90002 90003 90012 So why outsource? 90013 90002 Freelancer (an online job marketplace acquired by Freelancer in 2012) argues that online outsourcing makes workers «more accountable». 90003 90002 With 54% of traditional workers in the U.S. «Sleepwalk through their day» and an additional 18% actively sabotage other workers, a Gallup Research says, «in today’s competitive environment, that’s simply unacceptable,» says Freelancer founder Ian Ippolito.90003 90002 «When I hire a traditional employee, I can not be sure they’ll do the job right, spending time at the water cooler or playing solitaire instead. But in our virtual environment, we’re proud to guarantee performance, «Ippolito said. 90003 90002 The added flexibility of having to hire staff only when you need them is another reason why many businesses are turning to online outsourcing. You also can get access to top quality people at a much lower rate than if you were hiring in your own country and the cost savings can be very significant.90003 90002 To hire a quality programmer in California is probably going to set you back $ 80- $ 120 per hour. 90003 90002 Using outsourced web sites you can find quality programmers in the US for $ 30- $ 40 per hour, or in India, the Philippines or Russia for $ 10- $ 15 per hour. 90003 90002 90050 Additional Tips: 90051 90003 90002 If you are managing remote teams, take a look at these strategies for managing virtual teams. See also the online collaboration tools to help your team be more productive.90003 90002 Outsourcing sites allow entrepreneurs to easily launch side hustles and affiliate sites without incurring huge labor costs. 90003 90002 90003 90012 Getting started 90013 90002 Outsourcing can be overwhelming at first — each of these sites uses a different system, have a different layout and can take days to get used to. 90003 90002 Deciding on which site to use while striking the balance between competitive rates and effective results can be like walking a virtual tightrope. 90003 90002 As mentioned above, all of these sites will require you to: 90003 90067 90015 Post your job.90016 90015 Start receiving proposals from candidates. 90016 90015 Compare profiles, reviews, ratings, credentials, portfolios and price to select the best fit. Methods of payment and working together generally vary from site to site (explained in more detail below). 90016 90074 90002 We ourselves have been active in online outsourcing for over 10 years and our virtual team extends to several countries around the world. We’ve used these sites many times for many different projects (small and large).90003 90002 Here’s what we know. 90003 90002 Based on Compete.com rankings, these six sites are the top outsourcing sites on the internet (at least in terms of traffic). From most to least popular: 90003 90002 90003 90002 90003 90002 90050 How it works: 90051 Pay only for verified time spent working for you — Upwork’s Work Diary software allows you to see each of team members activity levels (keyboard and mouse activity), and feedback, as well as web cams and screenshots of their computer to make workers more accountable.90003 90002 90050 Payments: 90051 Based on hours worked, or completed jobs. 90003 90002 90050 Fees: 90051 The fee is 10% of the employer’s payment to Upwork which equates to 11.11% on top of the amount paid to the contractor. 90003 90002 90050 Our experience: 90051 Upwork is great when you have a task where you’d prefer to pay by the hour. Also, note that Upwork is formerly oDesk, which merged with Elance in 2013. 90003 90002 Check out our comprehensive Upwork review if you want to go into more detail about the platform.90003 90002 90003 90002 90003 90002 90050 How it works: 90051 When you hire a worker you need to create payment milestones, as milestones are completed, payment is released. 90003 90002 90050 Payments: 90051 Based on milestones, or completed work. 90003 90002 90050 Fees: 90051 Here’s where it gets messy: 90003 90014 90015 Posting a project — $ 5, refundable, fully refunded on selecting a Service Provider. 90016 90015 Selecting a Service Provider — $ 3 or 3%, whichever is higher 90016 90015 Posting a Featured Project — $ 19 90016 90015 Hide Project from Search Engines — $ 3 90016 90015 Optional Hide Bids from Other Users — $ 3 90016 90015 Gold Membership — $ 24.95 / month, 0% project commissions 90016 90015 Posting a Full Time Project — $ 99.95 90016 90027 90002 90050 Our experience: 90051 Better for project based work (one off jobs). Easy to use, and suited to smaller jobs — «The average job is under US $ 200, making outsourcing for the first time extremely cost effective for small businesses. 90003 90002 We also have a full Freelancer review if you want to learn more. 90003 90002 90003 90002 90003 90002 90050 How it works: 90051 Pay for completed work.90003 90002 90050 Fees: 90051 Memberships are available from $ 29.95 to $ 99.95 per quarter. 90003 90014 90015 Project Fee — Either 5 or 10% of the Invoice or Escrow amount, depending on your membership level. 90016 90015 Escrow Fee — 2% of the escrowed amount. Only charged when SafePay Escrow is used. 90016 90015 Employer Payment Method Fees — Up to 4% for a credit card payment and 2.5% for Withdraw Method Fees — $ 3 to receive funds by check and $ 9 to receive funds by wire transfer. 90016 90027 90002 90050 Our experience: 90051 Caters more to US based freelancers (182,000 workers in the US vs 51,242 in India, and only 1,887 in the Russian Federation).Working with a native English speaker is sometimes a good option when you need to be able to verbally communicate project requirements. 90003 90002 Guru is also a good option if you are looking to work with a US based provider. 90003 90002 90003 90002 90003 90002 90050 How it works: 90051 This platform provides developers with access to an on-demand workforce with a flexible UI with a simple API. 90003 90002 Organizations use crowdsourcing via MTurk for help with things like microwork, human insights, and machine learning development.90003 90002 90050 Fees: 90051 You decide how much to pay the person you hire. 90003 90002 90050 MTurk Fee: 90051 90003 90014 90015 20% fee on the reward and bonus amount (if any) you pay Workers. 90016 90015 HITs with 10 or more assignments will be charged an additional 20% fee on the reward you pay Workers. 90016 90015 The minimum fee is $ 0.01 per assignment or bonus payment. 90016 90027 90002 90050 Masters Qualification Fee: 90051 90003 90014 90015 There is an additional fee for using the Masters Qualification.90016 90015 The fee is 5% of the reward you pay Workers. 90016 90027 90002 90050 Premium Qualifications: 90051 90003 90002 90050 Our experience: 90051 It’s a strange name, but it has some great functionality. MTurk is based on the idea of ​​taking a job and separating it out for many different people to work on (in pieces). 90003 90002 It’s an interesting approach and worth checking it out if that approach fits your project requirements. 90003 90002 90003 90002 90003 90002 90050 How it works: 90051 Post a brief where you describe your project, choose a package, and then launch your design project.90003 90002 You’ll browse dozens of designs that designers submit to your contest. Then, you can give feedback and get unlimited revisions. You get to choose the best one when all is said and done. 90003 90002 90050 Fees: 90051 Fees vary depending on which package you select. Fees vary from $ 199- $ 999. 90003 90002 90050 Our experience: 90051 This is a good option if you have a limited budget for graphic design and / or want to choose from more style than one. 90003 90002 The crowdsourcing option gives you the opportunity to limit down designers until you’ve found the one you like the best.90003 90002 90003 90002 90003 90002 90050 How it works: 90051 Professional freelancers post «gigs» and buyers can review the gig, contact the seller, and see the price. 90003 90002 Once a gig catches a buyer’s eye, they can enter into an agreement and start working on a project together. 90003 90002 90050 Fees: 90051 The buyer will pay full price of the gig, usually via PayPal or CC, the seller keeps 80%, and Fiverr keeps the other 20%. If a gig costs the traditional $ 5, the seller keeps $ 4, and Fiverr keeps $ 1.90003 90002 90050 Our Experience: 90051 Fiverr started out with most freelancers posting their services for $ 5. Freelancers can now post their starting rate, and also provide add-ons. Even though gigs sometimes cost more than $ 5, the prices are still outrageously low. It’s possible to strike gold and find remote work for very reasonable prices. 90003 90002 You can also try out the other sites like Fiverr for the more reasonable prices for the different tasks. 90003 90002 90003 90012 Which site is best? 90013 90002 In short, it depends on the type of work that you are doing.90003 90002 For hourly work, Upwork is possibly the best option. For one off project based work, Guru and Freelancer.com are great options as they have a process where you upload funds into escrow (giving the provider and reassurance). 90003 90002 Disputes over completed work are usually handled swiftly — although it’s important to have a clear job description (see below — Tips for posting jobs). In our experience Freelancer is best for getting project based work completed. 90003 90002 Guru is great if you are looking for a US based provider.With Upwork the providers often have to pay to bid on projects. This provides a bar that eliminates some of the lower quality providers. The result is that you are more likely to pay a little more, but you are also more likely to get a good end result. Places like Fiverr have workers all over the world, but the prices are also more than fair. 90003 90002 If you are looking for a specific type of work, DesignHill and MTurk are more focused. These might be a great place to start if you know what you want, and want to only hire a designer, for example.90003 90002 It’s hard to say which site is the best, because it depends on your preferences, your goals, your budget, and how you like to work with remote workers. 90003 90002 Each outsourcing website is different, and you’ll get different features, different benefits, different types of remote workers, and different expertise. The best idea is to check them all out and see what works best for you individually. 90003 90002 90003 90012 Comparing the software used to monitor paid by the hour work 90013 90002 If you are hiring on an hourly basis you’ll want to monitor how many hours are worked (and confirm they were actually worked).90003 90002 If you develop trust in someone you might not need to do this, but generally it’s hard to trust a new person that you are paying on a hourly basis that they will deliver the results you want (and / or that they are not just sitting around fiddling with their mouse). 90003 90002 Upwork has a «similar tool» which takes screenshots of the person’s computer at regular intervals. 90003 90002 Time Doctor (that’s us!) Is another alternative which can be used to monitor paid by the hour workers.90003 90002 It’s a much more comprehensive and a more effective tool for working with remote teams and has many advantages including automated reports, time usage reports (for application and internet usage) and it does not attract an ongoing fee (as the Team Tool and AccueTime Card would). 90003 90002 90003 90012 Project based work versus paying an hourly rate 90013 90002 Generally, you can hire either on a project basis, paying for a completed project, or on an hourly basis. 90003 90002 Project work is generally safer for you as there is a fixed amount you need to pay to get the task complete.90003 90002 When you hire on an hourly rate you do not have any reassurance of the maximum amount that you will spend. 90003 90002 An hourly rate is more appropriate for longer term work or where you have a variety of different tasks for the person. 90003 90002 90003 90012 Tips for project based work 90013 90002 If you hire on a project basis, make sure that you do complete and detailed specifications of the project. Exactly what do you want to happen, how will you know when it is complete.90003 90002 List the requirements in detail. Be careful that you select someone who has experience doing projects of a similar level of complexity. 90003 90002 It is easy for freelancers to say yes to a project without thinking through how difficult it might be to complete (particularly if they are desperate for work). 90003 90002 Having someone quit halfway through a project is the worst possible outcome (and an experience we’ve have had many times). 90003 90002 Having to start over means you lose time and money.Learn from our mistakes — see below. 90003 90002 90003 90012 Hiring an individual versus a team 90013 90002 90003 90002 On all of these sites, there are generally 2 types of workers — individuals and teams. 90003 90002 The advantage of hiring an individual is that you know exactly who you are working with and you can get familiar with the working style of that person. 90003 90002 If you are working long term on an hourly rate, you can negotiate lower rates if you are working directly. 90003 90002 You will also have more control if you are hiring a person rather than you hiring a company which has a number of employees.On the other hand a company might bring more training, synergy and an environment where people can ask for advice and direction. 90003 90002 In our experience working with an individual is a better move especially if you are working together in the long term. 90003 90002 90003 90012 Which country should you hire in? 90013 90002 About 5 years ago, we worked with an online researcher and programmer based in Mumbai. 90003 90002 Things were going so well that we asked him to set up an office for us.We paid for computers, office space, etc and wrote up some contracts for 2-3 new staff who would work under his supervision. 90003 90002 5 weeks later we received an email that went something like this: 90003 90337 90002 «Hi, I am the younger cousin of ________ and he is forcing me to do work and does not pay me. He threatened to stab me with a knife if I talk to you «. 90003 90340 90002 Our Mumbai contact had forged receipts for office equipment, falsified personal documentation and was sitting between 2 computers pretending to be 3 different people.90003 90002 In general most of our experiences with workers from India, Bangladesh and Pakistan have been negative. 90003 90002 In our experience, it’s common for freelancers to ask for bonuses before work is completed, complain that the work is taking longer than expected, ask for money, and will often create really poor excuses for not reaching milestones: rare diseases, non- existent floods, house fires and everything in between have been used to excuse under-performance. 90003 90002 As always, it really depends on the person.90003 90002 There are extremely talented people in India, however it is sometimes difficult for you to get access to them on freelance sites. 90003 90002 We work with a designer who is Indian — he’s an illustrator and does great work and has never missed a deadline. 90003 90002 It’s important to look at work history carefully to make sure that past performances matches would you’d expect from a worker (and make sure their experience is in the right area). If they have multiple very high ratings on the freelance site you are more likely to be pleasantly surprised rather than disappointed.90003 90002 90003 90012 Other Locations 90013 90002 90050 Former Soviet Union (Russia, Belarus, Ukraine etc) 90051 — a good place to find low cost, technically superb coders. 90003 90002 Usually not the clearest communicators (or the best designers), and you’ll have more luck if you have a detailed blueprint at the beginning of a project. However, they are generally hard workers and honest in answers to any questions you have. 90003 90002 90050 Philippines 90051 — incredibly diligent workers in all areas.It’s possible to find good writers, marketers, researchers and programmers. One of the cheaper places to hire great staff. 90003 90002 90050 USA / Canada / UK 90051 — excellent if you are looking for skills in a particular area, but it’s important to look at work history. 90003 90002 We’ve had bad experiences hiring people who are new to freelancing. In general hiring someone in these places is more likely to get you a better result but is also more likely to be 2-10 times more expensive. 90003 90002 90050 Graphic / Web design 90051 — do not hire designers from South East Asia if you expect a western looking result.South America seems to have good illustrators and Flash programmers. 90003 90002 90050 Expats 90051 — hiring someone from the US or UK living in Thailand for example can be a great way to get very talented people at a lower hourly rate. 90003 90002 Their living costs are lower and they might not find it easy to get a high paying job in their place of residence — freelancing might be an extremely appealing option. Try advertising on expat forums. 90003 90002 90050 Note: 90051 In each country be aware of natural disasters.For example, typhoons can wipe out power to entire cities for a number of days in the Philippines. Political turmoil or severe heat waves can also create problems in some countries. 90003 90002 90003 90012 Tips for selecting the right worker 90013 90002 A common struggle with online outsourcing is ending up with people that can not get the job done or leave half way through a project. 90003 90002 One way to overcome this problem is to hire people that have good feedback and ratings. If we are posting a complex job, we never hire anyone with less than 30 completed jobs and they must have ratings of higher than 90% (or 9 out of 10).90003 90002 Another way to dissect your applicants is to avoid any generic responses. If someone has not addressed your criteria in a clear and simple way, it’s probably not worth looking at their work history. 90003 90002 You can even put a simple test in your job description like «mention the word elephant when you are replying so that I know you’ve read our job description in full». 90003 90002 90003 90012 Kick the Tires 90013 90002 Although it takes a little longer, if the job is important, you should create a small test that can evaluate a person’s skills.90003 90002 For example when hiring a writer for my website, I asked them to write 3 sentences for a specific page on my site. «Please look at this web page, evaluate the current content and then add another paragraph of 3-5 sentences that you think are missing on the page, and that fits with the current style of the content». 90003 90002 Here’s a very good example of a short job advertisement / test by Jason Fried from 90410 37 Signals 90411 they used to hire customer support representatives for their business.90003 90002 Alternatively (especially for larger projects), hiring someone for a small-project they can do in their spare time is a lot easier for both sides to swallow. «Kick the Tires» in Getting Real talks about this: 90003 90337 90002 Before we hire anyone we give them a small project to chew on first. 90003 90002 We see how they handle the project, how they communicate, how they work, etc. Working with someone as they design or code a few screens will give you a ton of insight. You’ll learn pretty quickly whether or not the right vibe is there.90003 90002 Scheduling can be tough for this sort of thing but even if it’s for just 20 or 40 hours, it’s better than nothing. If it’s a good or bad fit, it will be obvious. 90003 90340 90002 It’s also a good idea to think hard about what you’re offering and how you can make your situation as attractive as possible: flexible hours, bonuses for work completed before deadlines and any other sweeteners will help attract a great pool of workers to select from. 90003 90002 The most common frustration is in not getting the output that you desire out of the contractor.Another potential problem is needing to spend a lot of time back and forth training the person or fixing issues with their work. 90003 90002 Here are a few pointers for overcoming these and other challenges: 90003 90014 90015 Hire people with a lot of great feedback. 90016 90015 Test many different people, possibly using several different outsourcing sites. 90016 90015 After testing, select the best few people and hire all of them. Then start working with these few different people on test projects and continue working long term with the ones that produce the best results.90016 90027 90002 Really it’s a matter of trial and error to a large degree, and once you work with dozens of people you will find a few who always come through for you and whom you can depend on. 90003 90002 Over time you’ll develop a list of preferred contractors that you can contact for work that you know they can deliver. 90003 90002 90003 90012 What can you outsource with these sites? 90013 90002 Theoretically, you can outsource anything. 90003 90002 Looking at the types of work listed in Upwork for example there is: programming, web design, writing, sales, customer support even legal work or accounting.90003 90002 In practice the more specialized and complex the task, the more difficult it is to find the right person on one of these sites. 90003 90002 90003 90012 Hiring staff directly vs using an outsourcing site 90013 90002 Outsourcing sites are best for finding people to do project based work. 90003 90002 If you want a longer term full time person you might want to try hiring them directly. Target the country or area where you are most likely to find the right staff. Then use a multi-pronged recruitment method including: posting on job sites, Linkedin, posting in relevant forums and referrals from people in your network.90003 90002 Recruiting remote staff (in your own country or abroad) is really no different to recruiting locally. All of the same hiring and firing principles apply. 90003 90002 In the US, 90410 Craigslist, Linkedin, Monster 90411 are good ways to advertise for people. Sometimes you can get better results from word of month, from advertising on 90410 Facebook 90411 or from advertising or relevant forums or industry specific web sites. 90003 90002 For example if you are recruiting Java programmers, there are a number of Java forum websites where you can advertise for free or for a small fee.This helps you to go direct to the place where your target employees are hanging out. You can do the same thing with Linkedin. 90003 90002 Recruiting overseas in the Philippines, Russia, India etc is similar. 90003 90002 You can use Facebook, Linkedin or local job websites to recruit in all of these places. For example to recruit in the Philippines you can use BestJobs.ph. 90003 90002 In Romania, there are English language job websites like bestjobs.eu. In general, it’s not hard to find popular job sites any country and posting a job ad is usually $ 50 to $ 100.90003 90002 In other developed countries you will find sites like Gumtree (Australia) where you can advertise jobs for free (or find people looking for work). Similarly, in the U.K. Where the job market is tight you can find highly skilled travelers who might be interested in any sort of work (try the jobs section in TNT Magazine). 90003 90002 90003 90012 10 Tips for posting projects requirements 90013 90002 90003 90067 90015 Write your description as if you are explaining them to a 10 year old child 90016 90015 Set clear milestones if you want use them for payments 90016 90015 Ask someone else to read your project description before uploading it — sometimes things that make sense to you will make no sense at all to someone who has no involvement with your project or company 90016 90015 Invite workers who have matching experience.For instance, if you are looking for Joomla help, search for workers with Joomla experience and good ratings. Sort them by the last sign in date and then invite them to your project. 90016 90015 If you are worried about protecting your intellectual property or idea, create an NDA and make sure you are exchanging it with a real entity. Make your terms and conditions reasonable (most of these sites have a standard NDA you can modify). 90016 90015 If you do not want to draw attention to what you are doing, keep your job description vague and discuss details only with parties you are interested in working with.90016 90015 Post the majority of your job description in an attachment and leave a small «test» to make sure the person has read the description (for example, mentioning a particular word or asking them to address 2-3 key criteria). 90016 90015 Use a service like gomockingbird.com to clearly outline your ideas in a visual medium 90016 90015 Make your project sound exciting and include that it will look good in any portfolio 90016 90015 Post your job to specific geographic regions depending upon the sort of worker you are looking for.90016 90074 90002 90003 90012 Wrap Up 90013 90002 Remote work is growing as a viable, cheaper, and often better option when it comes to building your team. Let this article act as a resource in helping you find the right remote worker for your organization. 90003 90002 90003.90000 outsourcer — це … Що таке outsourcer? 90001 90002 90003 90004 outsourcer 90005 — noun One who outsources … Wiktionary 90006 90007 90002 90003 90004 outsourcer 90005 — out · sourc · er … English syllables 90006 90007 90002 90003 90004 outsourcer 90005 — v. Externaliser … Le dictionnaire des mots absents des autres dictionnaires 90006 90007 90002 90003 90004 outsourcer 90005 — ˌau̇tsōrsə (r), sȯ (r) s noun 1.: a company that procures some of its goods or services from usually smaller specialized companies 2.: A specialized company that provides goods or services to a usually larger company … Useful english dictionary 90006 90007 90002 90003 90004 Outsourcing 90005 — is the process of contracting a business function to someone else. [1] Contents 1 Overview 2 Reasons 3 Implications 3 … Wikipedia 90006 90007 90002 90003 90004 Vanco 90005 — Infobox Company company name = Vanco Group Limited company company type = Privately held foundation = тисячі дев’ятсот вісімдесят вісім location = Brentford, Middlesex origins = key people = President Mark Thompson area served = industry = Telecommunications products = … … Wikipedia 90006 90007 90002 90003 90004 Risk management 90005 — For non business risks, see risk, and the disambiguation page risk analysis Example of risk management: A NASA model showing areas at high risk from impact for the International Space Station.Risk management is the identification, assessment, … … Wikipedia 90006 90007 90002 90003 90004 Activism industry 90005 — The activism industry is composed of organizations and individuals who make a living from activism, involvement in action to bring about change. The number of organizations who employ people to perform this work is sufficiently large that … … Wikipedia 90006 90007 90002 90003 90004 Optus 90005 — SingTel Optus Pty Limited Type Subsidiary of SingTel Industry Telecommunications Founded 1981 as AUSSAT … Wikipedia 90006 90007 90002 90003 90004 Computer Sciences Corporation 90005 — Type Public Traded as NYSE: CSC … Wikipedia 90006 90007 90002 90003 90004 Business process outsourcing 90005 — (BPO) contains the transmission of processes along with the associated operational activities and responsibilities, to a third party with at least a guaranteed equal service level and where the client contains a firm grip over the (activities of … … Wikipedia 90006 90007 .90000 Customer Service Outsourcing, BPO | Solutions for Outsourcers 90001 90002 When organizations are faced with insufficient capacity or spiraling costs, they frequently turn to outsourcers for assistance. As specialists in the field of customer service, outsourcers rely on process expertise and the economies of scale to deliver multichannel customer service that meets strict service levels as well as generates profit. All of this means outsourcers make heavy demands on the customer service software they use.90003 90004 90005 Industry challenges and eGain solutions 90006 90007 Multichannel customer service 90008 90008 90010 90010 90012 90002 Many organizations are turning to Outsourcers to deliver and manage emerging customer contact channels such as email or web collaboration because of the advantages gained from the outsourcer’s expertise in these areas and the economies of scale offered by managing high volumes of transactions. 90003 90015 90016 eGain has helped leading Outsourcers to meet challenging service levels and provide cost effective customer service through efficient, scalable email management.90017 90018 90007 Coping with unpredictable contact volumes 90012 90002 Outsourcers face the challenge of unpredictable enquiry volumes and the need for flexible commercial models that address the issues in achieving ROI from fixed term contracts. 90003 90015 90016 eGain has helped leading Outsourcers enhance the flexibility and competitiveness of their offering through eGain’s cloud-based deployment and flexible pricing approaches. 90017 90016 Many BPOs use eGain’s analytical capabilities — operational analytics, knowledge and channel specific insights — to improve contact center productivity and optimize knowledge use across interaction channels and touchpoints.90017 90018 90007 Information, process, and expertise 90012 90002 Outsourcers may be faced with providing effective customer service solutions that range from simple information requests to solving complex problems. Outsourcers have to build their relationships with their clients by demonstrating excellence in handling simple customer queries as well as more complex and valuable interactions, apart from being value generators for their clients through point-of-service upsell and cross-sell.90003 90015 90016 eGain has helped leading Outsourcers capture regulations-compliant knowledge, and best practice diagnostic and fault resolution procedures into highly effective knowledge bases. 90017 90016 Intelligent BPOs use eGain’s AI (Artificial Intelligence) guidance to ensure that the BPO staff are providing the right next steps towards service resolution or problem diagnosis. 90017 90018 90007 Complex reporting requirements 90008 90008 90010 90010 90012 90002 Outsourcers need to provide detailed management reporting on operational tasks and SLA while ensuring that client knowledge and data are completely segmented.90003 90015 90016 eGain has helped leading Outsourcers to monitor and manage multi-client, multichannel support operations. 90017 90018 90007 On-shore or off-shore? 90012 90002 Organizations who are looking to Outsourcers or BPOs to support rapid growth of customer service operations or enable re-structuring, consolidation or off-shoring have used agent knowledge bases as a means to retain control of process and customer satisfaction whilst enabling outsourced resources to provide manpower.90003 90015 90016 eGain has worked with large companies to develop customer service contact center agent knowledge bases for use by client and outsourced / off-shore resources. 90017 90018 90004 90005 RELATED RESOURCES 90006 90007 Leveraging the Gig Economy to Complement Your Contact Center Workforce 90012 90002 90065 90003 90002 90003 90002 Freelance agents are a useful supplement providing contact centers the ability to easily scale up or down to handle seasonality, event-driven demand, and churn.90003 90002 Not unlike other CSRs or agents, freelance agents also represent your brand. How can you leverage them without sacrificing service quality and brand equity? We take a look at some best practices for success. 90003 90002 90003 90002 90003 90002 90003 90002 90008 WHITE PAPER 90010 90003 90007 BPO 2.0: The Road to Innovation 90012 90002 What’s important for a BPO company? Cost was. Value is. How do you stay ahead of competition and thrive in a fast-growing, crowded market with limited pricing power? We share our thoughts.90003 90007 An incredible real-world example of AI guidance at work 90012 90002 A newbie agent for a utilities company actually saved a customer’s life! eGain’s AI + knowledge solution guided him to offer the right advice to the customer, at the right time — right before their house exploded. Hear it for yourself. 90003 90002 90092 90093 90003 .90000 Outsourcing from UK and Europe 90001 90002 90003 Globalization, challenging economic environment and increased competition are making many enterprises reconsider their business models to enhance their performance. This is exactly where outsourcing adds value to a business model. By outsourcing, businesses can pay exactly for what they utilize. This unburdens the enterprises as they can quickly outsource their project to a vendor with the right resources for getting the job done.While cost reduction is the major reason for outsourcing, access to skilled resources and data security and confidentiality are among the other major factors that drive outsourcing. 90004 90003 Although US tops the list of foreign nations outsourcing to India, UK and Europe are becoming open towards offshoring and outsourcing in an effort to access skilled resources and cut down costs. According to the 2016/2017 European IT Outsourcing Study, by Whitelane Research, over 4600 IT outsourcing contracts from more than top 1500 IT spending European organizations were identified, accounting to € 40 billion.90004 90007 UK and Europe — The Next Big Outsourcing Frontiers 90008 90009 90003 Europe, which has been historically slow towards offshoring and outsourcing, has emerged as one of the next big frontiers. Offering a potential outsourcing opportunity of close to $ 45 billion, Europe is one of the top players outsourcing IT and Insurance services to India. Apart from these, other processes outsourced by European businesses are Data Entry, Accounting and Bookkeeping services and Engineering services.The most outsourcing-friendly nations of Europe, which include UK, Scandinavia, Germany, France, Switzerland, and Benelux, account for a total potential of $ 30.4 billion out of $ 45 billion. According to a report by PhillipCapital, France and Germany continue to be the largest players with the IT-spend potentials of $ 9.2 billion and $ 7.8 billion, respectively. 90004 90012 90003 According to an estimate by Black Book survey, Indian revenues from UK outsourcing are expected to grow at an annual rate of 26.5% over the next 2 years, with a market value of close to $ 9.7 billion by 2018. UK is one of the major demand drivers for offshoring insurance services with a steady rise in the agencies outsourcing from the UK. While established organizations are the ones who are majorly outsourcing, smaller companies are now slowly following the trend. 90004 90003 Currently, numerous insurance companies including Norwich Union, Abbey National, AXA, Allianz Cornhill, and Aviva offshore some of their services to India.Companies outsourcing from UK also sub-contract some of their support functions such as finance and accounting to Indian service providers. Other services outsourced from UK include — 90004 90007 What Makes India a Mature Global-Outsourcing Destination? 90008 90003 Offshoring story of India began in the year 1985, with the establishment of Texas Instruments office in Bangalore. Since then India has maintained dominance in the global outsourcing, due to a mature ecosystem. Today, Indian offshoring industry has evolved and provides the widest array of services with most mature service providers.Some of the major services provided by India include KPO, R & D, BPO, Engineering services, IT, etc. 90004 90003 Although many nations offer services at lower costs, they do not exhibit the level of process maturity offered by India. Having entered the market early, India has developed a fine process maturity. Following are some of the major factors that make India a mature global outsourcing destination. 90004 90023 90024 90025 The Time-zone Advantage 90026 — The difference between the time zones of the outsourcing nations and India has a positive impact on business.It allows tasks to be completed and delivered overnight, thereby offering a swift turnaround time 90027 90024 90025 Seamless Communication and Skilled Resources 90026 — Being one of the largest English-speaking nations in the world, India also has highly skilled resources. This simply means that the outsourcers can easily communicate their requirements to these skilled resources having the language advantage to ensure flawless execution of their projects 90027 90024 90025 Outsourcing-friendly Policies 90026 — Indian outsourcing policies are flexible, making it easier for the overseas agencies to outsource their businesses to India 90027 90024 90025 Superior Customer Service 90026 — In spite of the time-zone differences, Indian service providers have maintained a friendly, round-the-clock customer support with a good command over English 90027 90024 90025 Vast Talent Pool 90026 — With a huge population of 1.2 billion people, approximately 3.1 million graduates get absorbed into the workforce every year in India. This quality of talent is a major factor that attracts businesses worldwide and makes India a potent candidate for outsourcing 90027 90024 90025 Confidentiality and Data Security 90026 — Although there are nations who offer services at much lower rates than India, uncompromised data security and confidentiality are the two major factors that attract global outsourcers to India 90027 90048 90003 In addition to these factors, tremendous growth in the value chart has endeared businesses across the globe to India.90004 90007 Outsource2india — A Lucrative Outsourcing Option for UK & Europe 90008 90003 While reduced risks and operating costs are the major business benefits of outsourcing to us, the main advantage is to retain complete control over the project at every point of time. Following are some of the reasons that make us a promising service provider — 90004 90055 90024 90057 Flexible Pricing Options 90058 90003 At Outsource2india, we offer flexible pricing options.You will be billed only for the utilized services and we can also customize the billing as per your project requirements. This pricing flexibility enables businesses to manage their budgets and reap huge profits. 90004 90027 90024 90057 Easy Scalability 90058 90003 We have multiple delivery centers and a huge workforce. This helps businesses to quickly scale up or scale down the projects as per their requirements. 90004 90027 90024 90057 Best Infrastructure and Technological Capabilities 90058 90003 We offer global outsourcing clients with the most advanced software, including customized solutions for different project requirements, such as system migration, legacy system maintenance, business process re-engineering, and e-commerce to name a few.Besides, uninterrupted communication channels, fiber optic networks, submarine cables and other necessary infrastructure are also in place to provide consistent and continued services. 90004 90027 90024 90057 Consistent High-quality Services 90058 90003 Having over 21 years of multi-domain industry experience we provide consistent, high-quality services that precisely cater to the business requirements. Quality and time-to-market are the major adages that make us a preferred outsourcing partner.90004 90027 90080 90003 With India, outstripping competitors worldwide in terms of service quality and cost, it is now riding the crest of global outsourcing revolution. 90004 90007 Avail Business Advantage by Outsourcing Jobs from UK and Europe 90008 90003 Serving global customers across various sectors, we have multi-disciplinary industry experience. We provide streamlined services using industry best practices and get the best resources to work on every project we undertake.Besides, by evaluating the requirements and expectations of our clients, we provide a customized pricing structure, where the client can pay for exactly what was utilized. 90004 90003 Our wide array of outsourcing services includes insurance back office support, legal process outsourcing, software development, translation services, healthcare BPO, web analytics, and creative design, to name a few. Quick turnaround time and assured data security are the added advantages of choosing us. Therefore, if you want to maximize your benefits and minimize your operational costs, then feel free to get in touch with us.90004 90089 .